Shipping policy

Last Updated: June 2026

At our store, we are committed to providing a reliable and transparent shipping experience. Please review the information below before placing an order.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

During periods of high demand, holidays, promotional campaigns, or inventory restocking, processing times may extend slightly. Customers will receive an email confirmation once the order has been successfully processed.

Shipping Timeframes

Estimated delivery times:

  • United States: 5–12 business days
  • United Kingdom: 5–10 business days
  • Canada: 6–14 business days
  • Australia & New Zealand: 6–14 business days
  • Europe: 5–12 business days
  • Rest of World: 7–18 business days

Delivery estimates are provided for reference only and are not guaranteed.

Shipping Partners

We work with a network of international logistics providers and local courier services to ensure efficient delivery.

Depending on the destination country, shipments may be handled by carriers such as:

  • YunExpress
  • USPS
  • Royal Mail
  • Canada Post
  • Australia Post
  • DHL
  • UPS
  • FedEx
  • Local Postal Services

Tracking Information

Once your order has been dispatched, a tracking number will be generated and sent via email.

Tracking information may require 24–72 hours to become active after shipment.

Multiple Packages

To optimize delivery efficiency, items purchased in the same order may occasionally be shipped separately from different fulfillment centers.

Customers may therefore receive multiple tracking numbers and deliveries on different dates.

Customs, Duties & Taxes

International shipments may be subject to customs inspections, import duties, VAT, taxes, or handling fees imposed by local authorities.

These charges are the responsibility of the customer unless otherwise stated at checkout.

We are not responsible for delays caused by customs clearance procedures.

Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

If an incorrect address is supplied:

  • We cannot guarantee successful delivery.
  • Additional shipping fees may apply for reshipment.
  • Orders returned due to address errors may be subject to handling costs.

Delivery Delays

While we strive to meet all estimated delivery windows, delays can occasionally occur due to:

  • Weather conditions
  • Customs processing
  • Carrier disruptions
  • Public holidays
  • Transportation restrictions
  • Unexpected operational issues

Such circumstances remain outside our control.

Lost Shipments

A shipment may be considered lost if:

  • Tracking has not updated for more than 30 consecutive days, and
  • The carrier confirms inability to complete delivery.

In such cases, customers should contact our support team for investigation.

Damaged Deliveries

If an item arrives visibly damaged:

  1. Take clear photographs of the package and product.
  2. Contact support within 72 hours of delivery.
  3. Include your order number and supporting images.

Claims submitted after this period may not be eligible for review.

Refused Deliveries

Orders refused by the customer or abandoned during customs clearance may be returned to our fulfillment facilities.

Any return shipping, customs fees, storage fees, or handling charges imposed by carriers may be deducted from any applicable refund.

Contact

For shipping-related questions, please contact our customer support team through the Contact Us page.